We need a new fuel pump installed in our 1999 Ford Ranger, but feel like we're getting the run around from the shop we brought it to. First we were quoted $460 for the job (parts and labor). Next day we get a call that they ordered a disassembled fuel pump by mistake. Since it would take 3 additional hours of labor to assemble the pump, they said it would be cheaper to order an assembled pump for $420 just for the part… Bringing our total cost parts and labor to over $700. We checked O'Reilly's and found the pump there for $230. I understand there's a mark up on parts, but is that kinda steep? Also, the disassembled pump doesn't look very complicated, is 3 hours labor a reasonable quote for putting it together?
A few minor things also made us cringe… When we asked about the cost of an oil change he quoted $40, then we found on the front page of their web-sight they were running a special for $25. Also asked if we could supply the part and labor cost went from $89/hr to $139/hr.
Read more: Getting the run around on replacing our fuel pump?
