My dad s brand new 16 Ford Edge Sport gave him a low oil light at only 4,400 miles. He took it in and the dealer said that only 2 quarts of oil came out(should have 6 quarts). A week later they get back to us and say they are waiting on a new engine. Either the vehicle came from the manufacturer with only 2 quarts and the dealer failed to do a predelivery inspection or the car actually somehow burnt 4 quarts I of oil in 4.4k miles(doubtful). I'm concerned about it being a refurbished block, the engine replacement being on the Carfax(devalue), and the brand new vehicle just feeling kind of tainted now. I looked into the Illinois lemon law and from what I can see if the dealer has the vehicle for more than 30 business days we can file lemon law for refund or replacement with a new vehicle. There are several terms I'm unfamiliar with.
"Lemon law covers vehicle nonconformities"
"informal dispute settlement procedures
Since the dealer has had the vehicle for a week and a half already and they are still waiting for the engine to be delivered, I would not be surprised if they keep it for more than 30 business days. Do you think we d have a case? Are there steps we should take during these 30 days if we do go that route?
Link to PDF
https://www.google.com/url?sa=t&source=web&rct=j&url=http://www.bbb.org/us/Storage/16/Documents/BBBAutoLine/IL-LLsummary.pdf&ved=0ahUKEwiP68uU-PvSAhVG6YMKHdZAC4EQFgipATAR&usg=AFQjCNHO5a8HgqNktyx07iPYXoBGEoApKQ&sig2=B-CjpEsgM8H51lsNPaKpNw
Read more: Can we use Illinois lemon law?
